| OPTIMAX
PLUS
|
| |
| PROBLEM:
On attempting to run Optimax Plus or entering certain
program areas an error message "Input runtime Module
" error occurs.
REMEDY:
-
Whether
the computer runs under DOS or Windows the same action is
necessary. In either case it is necessary to go to the MS
Dos prompt.
-
At
the C:\ > prompt type CD\ (Enter)
-
This
will place you in the root directory and should display as
C:\ >. If not, try the previous command again, making sure
that you use the backslash \ and not the forward slash /.
-
At
the C:\> prompt type EDIT AUTOEXEC.BAT and (Enter)
-
You
will either have a blank blue screen or a screen with some
lines of code.
-
For
a blank screen type the following command , capitals or
small letters are both acceptable.
-
PATH=%PATH%;\OMAXPLUS\PROGS;
-
If
there are existing lines of code which do not include any
mention of \OMAXPLUS\PROGS then move down to the first
empty space below the bottom of the last code line and
enter the same command regarding the PATH as above.
-
To
exit the Edit utility strike the ALT F key..
-
Select
SAVE and then ALT F again and this time choose EXIT.
-
For
Windows type EXIT (Enter) at the C:\> prompt, and then
restart the Computer before carrying on with Optimax. For
users with DOS operating systems just restart the computer
before using Optimax.
[Back
to list of FAQ's]
|
| |
PROBLEM:
If you are an Optimax Plus user
under MS Windows, either as a single user or on a network, and
an error stating "permission denied " or error 72
occurs then it is probable that you have "opened"
the Optimax " twice" , or more times, on your
computer.
REMEDY:
Exit the Optimax and return
to the Desk Top Screen. If you find that the Grey border line
at the bottom where the START command is contains a LOGO
button then point at it and Right click with your mouse and
select close. If there are any others left then close them as
well. To permanently prevent recurrence of this problem go to
the Desk Top and Right click on the Optimax ICON and choose
properties , then Screen, and then deselect the Screen
Saver On . Apply and Exit and the problem should permanently
disappear.
[Back
to list of FAQ's]
|
| |
PROBLEM:
A patient’s account is no
longer accessible by Surname but is available by Account
Number.
REMEDY:
Go to Master File
Maintenance and provided you have a recent daily Backup
available proceed with the Reindex Masterfile Option and in
future do this once a month just before printing statements or
Age Analysis, which ever comes first.
[Back
to list of FAQ's]
|
| |
PROBLEM:
The printer seems
to be printing garbage or mixed formatting is abnormal.
REMEDY:
Go to utilities and
select Install/Modify Printer and where it displays
"Current Default Printer is XXXXX" check that XXXXX
is the correct name of your printer , else alter to correct
printer..
[Back
to list of FAQ's]
|
| |
PROBLEM:
Reconciliation
does not Balance.
REMEDY:
Select utilities and go to Repair Utilities.
Run the Check/Correct Age Balances. This will display any
accounts which are not in balance and which affect the
accuracy of the Reconciliation. In this utility you may
correct the balance owing provided that it is them equal to
the transaction total only. Having completed this, check the
reconciliation again.
[Back
to list of FAQ's]
|
| |
PROBLEM:
Printing Statements from
a Windows operating system , either a stand alone or network
computer, and the statements are printing out in an unusual
format
REMEDY:
-
The
following items need to be checked, corrected or the
printer even reinstalled if necessary.
-
From
the Desk Top click START, Settings and then Printers. When
a printer is first installed the question will be asked
"Print to Dos Programs" and the answer must be
YES. If this was not done then the printer should be
deleted and re-installed in order to do this first.
Thereafter the following items need attention. Right click
on the required printer and then select DETAILS and then
PORT SETTINGS and UNCHECK Spool MS Dos Print Jobs.
-
Select
APPLY before exiting this program.
[Back
to list of FAQ's]
|
| DOS
|
| |
PROBLEM:
I am
printing statements and it stops printing at the
"D’s" what must I do now.
REMEDY:
Go to Masterfile maintenance and Reindex the Masterfile
[Back
to list of FAQ's]
|
| |
PROBLEM:
I printed statements and
there is something wrong with the printing – it does not
print the patients details on top and then it suddenly
prints all the medical aid addresses
REMEDY:
Click on start select settings then printers. Right click on
the printer you are printing the statements on and select
properties, now click on the details tab. Click on port
settings and uncheck the "Spool MSDOS print jobs"
option.
[Back
to list of FAQ's]
|
| |
PROBLEM:
I have just upgraded my computer and now when I am finished
invoicing I get a black screen which say input runtime
path module error.
REMEDY:
Go to start and select run in the open box type edit
c:\autoexec.bat and click ok. A blue screen appears go down to
the first line where you can start typing and type the
following path=%path%;\omaxplus\progs. Press alt + f then
select save and enter press alt + f again then select exit.
Now type in the word exit and restart your computer.
[Back
to list of FAQ's]
|
| |
PROBLEM:
I am holding a
frame in my hand yet when I go into stock it says that I
have none in stock. If I amend the stock it is there.
REMEDY:
The item has been deleted as a nil stock item and will remain
there until the item number is used by new stock.
[Back
to list of FAQ's]
|
| |
PROBLEM:
When I invoice a patient who is on a
medical aid that can be submitted electronically it does not
ask me if I want to submit electronically.
REMEDY:
Go to
the patient’s Masterfile and make sure that the medical aid
is spelled correctly and that it is contained in the medical
aid file also check that there is a medical aid no and an id
no for the patient as well as a EDI code for the med aid
[Back
to list of FAQ's]
|
| |
PROBLEM:
When I do an invoice for a medical aid
file although I have put in the maximums payable by the
medical aid for the test it is still putting in the full
amount of the test and not only the R100 the medical aid
will pay.
REMEDY:
Go to utilities to Medical Aid file maintenance and call up
the medical aid in question. Check what values you have under
a/m (appliance maximum) and o/m
(overall
maximum) if you have put a value under o/m it will overwrite
everything above as this means that this is the total amount
the med aid will pay regardless of how it is made up
[Back
to list of FAQ's]
|
| |
